Refund policy

Refund Policy

At 1PLUSPHONEFIX, we want you to be satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, unactivated, and in its original packaging.

The product must include all original accessories, manuals, cables, components, and documentation. A receipt or proof of purchase is also required.

Items showing signs of use, physical damage, missing accessories, unauthorized modifications, or removed or altered serial numbers may not be eligible for return.

To request a return, contact us at:

1plusphonefixstore@gmail.com

Approved returns must be sent to:

1PLUSPHONEFIX
745 Montopolis Drive
Austin, TX 78741
United States

Please do not send any item back without first receiving return authorization from us. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your product arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery so we can evaluate the issue and provide an appropriate resolution.

We may request photographs, videos, serial numbers, packaging, shipping labels, or other information necessary to verify the issue.

If the return is the result of an error on our part or an item arrives damaged or defective, 1PLUSPHONEFIX will cover the applicable return shipping costs.

Change-of-Mind Returns

Returns requested because you changed your mind or no longer want the product may be accepted within the 14-day return period, provided the product meets all return eligibility requirements.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by 1PLUSPHONEFIX or the product arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Items specifically marked Final Sale
Products that have been used, damaged, or materially altered after delivery
Products with missing or altered serial numbers or identifying labels
Products missing original accessories, components, or packaging
Products damaged due to misuse, accidents, improper handling, or unauthorized modifications

Certain activated electronic products may also be ineligible for return when activation prevents the product from being resold as new.

Exchanges

We do not offer direct exchanges.

If you would like a different product, you may return the eligible original item and place a new order once your return has been accepted.

Refunds

Once your return is received, we will inspect the product and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

After we issue the refund, your bank, credit card company, financing provider, or other payment provider may require additional time to process and post the funds to your account.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at:

1plusphonefixstore@gmail.com

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled and must follow our standard return process.

If we are unable to ship your order within the stated shipping timeframe, we will provide the options required by applicable law, which may include accepting a revised shipping date or canceling the order for a refund.