Shipping policy

SHIPPING POLICY

At 1PLUSPHONEFIX, we are committed to processing and shipping your order as quickly and securely as possible.

This Shipping Policy applies to orders shipped within the United States.

SHIPPING DESTINATIONS

We currently ship within the United States only.

International shipping is not available at this time.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after 7:00 p.m. Central Time (CT) may begin processing on the next business day.

Processing time is separate from the estimated shipping transit time.

Orders may occasionally require additional processing time for payment verification, fraud prevention, inventory confirmation, or other security-related reviews.

SHIPPING METHODS & CARRIERS

Depending on the destination, package size, product type, and selected shipping service, orders may be shipped through carriers such as:

USPS
UPS
FedEx
Other reputable shipping carriers when appropriate

The carrier used for an order may be selected automatically based on the shipment.

ESTIMATED DELIVERY TIMES

After the order has been processed and shipped, estimated transit times are:

Standard Shipping: 1–5 business days
Express Shipping: 1–3 business days

These are estimated delivery times and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Delivery may be affected by weather conditions, carrier delays, holidays, high-volume periods, incorrect addresses, or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed at checkout before the order is completed.

Free shipping may be available on qualifying orders or during promotional periods.

ORDER TRACKING

When tracking is available, customers will receive tracking information after the order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an address error before your order ships, contact us immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

LOST OR DELAYED PACKAGES

If your package appears to be significantly delayed or lost in transit, please contact us so we can review the tracking information and, when appropriate, assist with a carrier investigation or claim.

Carrier delays may occur after shipment and can be outside the direct control of 1PLUSPHONEFIX.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management, or other secure locations where the carrier may have left the package.

You should also contact the carrier regarding the delivery.

If you still cannot locate the package, contact us at 1plusphonefixstore@gmail.com so we can review the situation and determine the appropriate next steps.

DAMAGED SHIPMENTS

Please inspect your order promptly after delivery.

If your package or product arrives visibly damaged during shipping, contact us within 48 hours of delivery at 1plusphonefixstore@gmail.com.

Please include your order number and clear photographs of:

The damaged product
The shipping box or packaging
The shipping label
Any visible external damage

Please keep the original packaging while the claim is being reviewed, as it may be required for a carrier investigation.

If the damage is verified, we will work with you to provide an appropriate resolution in accordance with our Refund Policy.

SIGNATURE REQUIREMENT

For certain orders, particularly higher-value electronics, 1PLUSPHONEFIX may require a signature upon delivery for security purposes.

Signature requirements may vary depending on the value of the order, shipping destination, carrier, or other security considerations.

P.O. BOXES

Delivery to P.O. Boxes depends on carrier and service availability.

Some products or shipping methods may require a physical street address.

RETURNED OR REFUSED PACKAGES

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, we will contact you regarding the available options.

Additional shipping charges may apply if the customer requests that the package be shipped again.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be canceled.

If an order has already shipped, any eligible return will be handled according to our Refund Policy.

SHIPPING DELAYS

While we make every reasonable effort to ship orders within the stated timeframe, unexpected delays may occasionally occur.

If we are unable to ship your order within the timeframe originally stated or otherwise required by applicable law, we will provide any notices, revised shipping estimates, cancellation options, or refunds required under applicable law.